Frequently Asked Questions
Everything you need to know about our handcrafted artisanal jewelry and accessories.
What materials are used in COPPERTIST.WU products?
We specialize in high-quality metals including fine brass, copper, 925 sterling silver, and occasionally precious stones. Each piece is handcrafted to ensure intricate detail and long-lasting durability.
How long does shipping take for international orders?
Standard international shipping typically takes 7-15 business days. Please note that as many of our items are handmade to order, there may be a processing time of 2-4 days before shipment.
How do I care for my copper and brass jewelry?
Copper and brass naturally develop a patina over time. To maintain the original shine, you can clean your pieces with a specialized metal polishing cloth or a mixture of lemon juice and baking soda.
What is your return policy?
We offer a 30-day return policy for most items. Products must be in their original, unworn condition with all packaging included. Custom-made or personalized items are generally non-returnable.
Do you provide tracking information?
Yes, once your order has been dispatched, you will receive an email notification containing a tracking number and a link to monitor your package's journey.
Are your products hypoallergenic?
Our sterling silver items are nickel-free and generally safe for sensitive skin. However, since we work with natural copper and brass, individuals with specific metal allergies should consult our material descriptions before purchasing.